How to Protect Yourself from Fake Uber Support Calls

As a driver, your safety doesn’t just apply to the road — it also includes protecting your personal information and your Uber account. Recently, a new scam has been making the rounds, specifically targeting rideshare drivers through fake support calls. These scams can be incredibly convincing, and falling for one could result in being locked out of your account or losing access to your earnings.

We want to make sure you’re informed, prepared, and know exactly what to look out for.

How the Scam Works

After accepting a trip, you might receive a phone call from someone pretending to be from Uber Support. Here's what typically happens:

• The caller claims a rider has reported an issue, saying your profile picture doesn’t match your appearance.

• They’ll ask you to “verify” your information — this includes sharing one-time passwords (OTP), confirming your email, and sometimes even your banking details.

• Once they have this information, they can take control of your account by changing your email, phone number, and payment details.

• You'll be locked out of your account, making it extremely difficult to recover access and earnings.

How to Stay Safe

• Never share your OTPs, passwords, or personal details over the phone — even if the caller claims to be from Uber.

• Uber will never call you to ask for sensitive information.

• If anything feels suspicious, hang up immediately and report the incident directly through the Uber app or website.

What You Should Do:

• Be skeptical of unsolicited calls or messages, especially after accepting a trip.

• Keep your account secure by enabling two-factor authentication and regularly updating your password.

• If you think you’ve been targeted, contact Uber Support right away.

At Splend, your safety and security are our top priority. Let's stay one step ahead of scammers — stay alert, trust your instincts, and always verify before you share.

Drive safe, stay vigilant, and take care out there!

About Splend

Splend makes car ownership easier, more affordable and more accessible for rideshare drivers by building everything they need to earn more and pay less into one affordable weekly payment. It’s smooth driving, with no surprises and the lowest total ownership cost you’ll find – which is how car ownership for rideshare drivers should be.

For more information about Splend, make an appointment and drop by to your local Splend Hub, email us, or say hello on 1800 775 363.