All you need to know about Uber support in Australia [2023 guide]

Since June 2020, Uber has made some drastic changes to the way it provides support to its drivers. As a result, they closed all the Uber Greenlight hubs in Australia, with no immediate intention to open them back up. Whether you want to become an Uber driver or you're already a driver-partner, the Uber Driver app is currently your best tool to reach out to Uber.

If you want to join Uber in Australia

1. Download the Uber Driver app

The first step is to download the app, because this is where most of the sign-up process happens.

Download Uber Driver for iOS Download Uber driver for Android You can also create a new account on the Uber website, but you will still need the app for the rest of the sign-up process.

Sign up with a new account, and select the city in Australia you want to drive in
Select the type of delivery you are interested in – UberX or Uber Eats
Read any documents related to GDPR consent, agree that you have read them and that you accept your personal information to be shared by Uber. These documents refer mostly to the background check, necessary for the sign-up process.

2. Upload required documents

Depending on what you selected previously (city, type of work, whether or not you have a car), you need to upload several documents, for both you and your car. The app describes exactly what you need and how to upload everything correctly. Related posts:

While uploading your documents, you have constant access to three support options:

Direct call support - call 1300 091 272 7 days a week for support
Additional support from the Uber website

3. Submit and pass a criminal background check

The next step is to submit and pass a criminal background check through National Crime Check (NCC). Processes for background checks vary by city. Learn more about the criminal background check for Uber You can submit a request online, which is normally processed between 10 - 14 days, depending on each state. When your results are ready, NCC will automatically submit a copy to Uber, so you don’t need to upload anything to the Uber Driver app. Request a criminal background check for Uber

4. Submit and pass the VEVO (right to work) check

If you don’t hold an Australian Passport, Australian Birth Certificate, or Australian Citizenship Certificate, the Visa Entitlement Verification Online (VEVO) check is a mandatory part of Uber’s sign-up process. It’s done via the Australian Department of Home Affairs and proves your right to work in Australia.

At a minimum, you need to provide your passport or ImmiCard details and one of the following reference numbers:

Transaction Reference Number (TRN)
Visa Grant Number
Visa Evidence Number

Complete your own VEVO check NCC will send your results directly to Uber.

5. Complete a driver safety education course

This is an online course that teaches you about your legal obligations as a rideshare driver and helps you make sure that every trip is safe and welcoming.

You can complete this course in the app, at any time during the sign-up process.

6. Get a vehicle inspection

This is the final step before Uber can activate your account. If the car you plan to drive with Uber meets your city’s requirements, the next step is to arrange a vehicle inspection to confirm it’s roadworthy.

Once you’ve submitted all the documents, it usually takes around 72 hours for Uber to activate your account.

If you're already an Uber driver-partner in Australia

If you need help with anything, here’s how you can get in touch with Uber.

1. The Uber Driver app

FAQ

Get answers to frequently asked questions or submit your questions in the Help section. If you contact Uber through Help section, you’ll receive a notification on your phone (if you have notifications enabled), letting you know that you’ve received a response. They will also send you an email.

Phone support

Phone support is available for driver-partners in Australia, from 7 AM – 1:59 AM AEST, 7 days a week. You can speak with someone at Uber by calling 1300 091 272.

2. On the Uber website

Go to Uber website Help section and you can access a FAQ section or submit your own question if you can't find an answer there.

About Splend

Splend makes car ownership easier, more affordable and more accessible for rideshare drivers by building everything they need to earn more, pay less and worry less into one affordable weekly payment. It’s smooth driving, with no surprises and the lowest total ownership cost you’ll find – which is how car ownership for rideshare drivers should be. For more information about Splend, make an appointment and drop by to your local Splend Hub, email us, or say hello on 1800 775 363.