3 things to remember as a Splend customer
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No matter if you're an experienced driver or just plan to become an Uber driver, we’re here to help you succeed on the road. Therefore, we decided to list the three most important things to remember as a Splend customer.
1. Drive within the speed limit
If you speed, you’re putting yourself, the general public, as well as your Splend car in harm’s way. Your safety and that of your passengers is of paramount importance to us. Speeding is also a quick way to pick up multiple PCNs that chips away at your hard-earned income. If you drive over the speed limit excessively or regularly, your car’s buzzer will be activated, and we may ask you to return your Splend car and cancel your subscription agreement.
2. Keep on top of your weekly payments
Your weekly payment is always due on the same day of the week, at the same time: on Wednesday at midnight. You'll be sent your invoice in advance to give you time to get the funds ready on your nominated card. We charge a £19 late payment fee for any missed payments so it's important that you have the funds available at payment time.
3. Report every accident, no matter how small
If you’re involved in an accident, you must report the accident to us, even if your car or the third party's car isn’t badly damaged. The sooner you report an accident to us, the better your chances are to recover funds from the third party, so you’re not out of pocket for the damage and loss waiver (insurance excess). Here is what you should have in mind if you're ever involved in an accident.
Collect evidence
Take as many pictures as you can at the scene of the accident. Document the state of all the cars involved, the condition of the road and any relevant traffic indicators. Take videos if necessary, and save the dashcam footage if you have one.
Obtain third party details
Fill in the accident card located in your glovebox with any relevant details of the other parties involved in the accident. These include licence plate numbers, names, contacts, and insurance details. If you can, have some witnesses fill in the document for a more accurate description of the accident.
Contact Splend immediately
We’ll take care of the rest of the procedure once you collected all the necessary details from the scene. Once everyone is safe and you recorded everything on the spot, call us to report the damage and take the car into the London Hub.
About Splend
Splend makes car ownership easier, more affordable and more accessible for PCO drivers by building everything they need to earn more, pay less and stress less into one affordable weekly payment. It’s smooth driving, with no surprises and the lowest total ownership cost you’ll find – which is how car ownership for PCO drivers should be. For more information about Splend, browse our available vehicles here, make an appointment at one of our London Hubs or call us on 0333 016 4331.