7 tips to become a 5-star Uber driver

Star ratings are essential to your success as an Uber driver. When you first start, you're given a perfect 5-star rating, and it’s up to you to keep it that way. Maintaining a high rating is more than just a vanity metric - it can affect your income and job security. Riders may cancel their trip if they see a low rating, and consistently poor ratings could lead to account deactivation.

To help you stay at the top of your game, we’ve prepared a guide with practical tips to maintain your 5-star Uber rating.

How to maintain your 5-star Uber driver rating?

1. Ensure a Smooth Ride

The quality of your car plays a big role in your rating. Many passengers prefer Uber over traditional taxis because of the comfort and experience. Spacious SUVs or large sedans with plenty of legroom and boot space are often the most well-reviewed. Newer cars also tend to receive more positive feedback.

Looking for an upgrade? Check out Splend's PCO-car subscription plans, where you can choose from top-rated Uber vehicles.

2. Keep Your Car Clean

A clean, well-maintained car sets the tone for a great ride. Avoid eating in your car, and be sure to clear out any rubbish. First impressions count, and passengers are more likely to give you 5 stars if your car looks fresh and inviting.

3. Go the extra mile

Small gestures can make a big difference. Offering bottled water, mints, mobile chargers, or an AUX cord for music gives passengers a more comfortable, enjoyable ride. These thoughtful touches can help you rack up those 5-star reviews.

4. Provide Excellent Service

Opening doors, assisting with luggage, or offering an umbrella on rainy days can make your service stand out. Going above and beyond to help your passengers can result in a noticeable boost to your Uber rating.

5. Know your Routes

Before starting the trip, ask your passenger if they have a preferred route. If they don’t, check if they’re happy with the one suggested by the app. Many drivers recommend using Waze for its real-time traffic data to avoid delays and keep your passengers satisfied with timely arrivals.

6. Engage with Passengers

Engaging in light conversation about local events or nearby attractions can elevate the ride experience, especially for tourists. Building rapport with your passengers can lead to more positive feedback.

7. Have Fun and Get Creative

Add a little flair to your rides by decorating your car for special events or holidays. Whether it’s a sports match, festival, or weekend nightlife, having fun can translate to a more enjoyable experience for your passengers, leading to higher ratings.

How can Splend help you become a 5-star Uber driver?

At Splend, we do more than just provide a car—we’re changing the way you own for good. Our goal is to help you thrive as an Uber driver by providing the tools and support needed to maintain a 5-star rating, earn more, pay less, and stress less.

New-model cars

Drive in style and safety with a new-model vehicle from Splend. Our cars are 5-star Euro NCAP rated for safety, fully Uber-compliant, and available for both work and personal use. You’ll give your passengers the comfort they expect, and enjoy a smooth ride, every time.

Explore our flexible car plans now and start driving a vehicle that boosts your ratings.

Dedicated Support to Help You Succeed

At Splend, we provide dedicated Customer Specialists who offer training and mentoring. From sharing the latest Uber tips to tracking your performance, we’re here to make sure you’re always improving and achieving your goals.

About Splend

At Splend, we believe in drivers. We know their vehicles need to work harder than most; that they drive more miles than most; that their insurance is hefty; their maintenance costs high and that they can face unreasonable finance rates – which is a heavy load to carry on their own.

That’s why at Splend, we exist to support rideshare drivers with a new model, that takes all those car ownership costs, and provides them for less, with lower purchase prices, better rates, lower servicing and insurance costs – all for one weekly repayment, all in one place.